Current Openings
IT Support Technician
Reports To
The IT Support Technician will report to the Director of Technology.
The IT Support Technician will be responsible for end-user technical support as well as equipment and system maintenance.
Responsibilities and Duties
- The role is responsible to monitor and maintain the computer systems and networks at EP2.
- Provide support to all department employees including configuring, managing, updating and troubleshooting various technology devices.
- Provide maintenance and troubleshooting on the network, VOIP phone system, Wi-Fi and other IT infrastructure equipment.
- Work with third party support services to escalate and resolve complex issues.
- Set up and manage accounts and profiles for users.
- Research, test and evaluate new technology.
- Maintain inventory management systems and networking support.
- Complete account management, user training and server maintenance.
- Contribute to the Strategic Plan of the Organization.
Qualifications
- Bachelor’s Degree in IT/IT-related field or similar experience.
- Experience with Windows Networking, Active Directory & Cybersecurity.
- Experience in troubleshooting, problem-solving and support skills.
- Basic understanding of various Information System frameworks such as ISO 27001 and NIST Cybersecurity Framework.
- Ability to plan and organize with attention to detail.
- Excellent oral and written communication skills.
Physical Requirements
- Typically sits, grasps items, and performs keyboarding for the regular operation of a computer.
- Stand, walk, bend, reach, or otherwise move about regularly.
- Lift, move, or otherwise transfer items up to 30 lbs. occasionally.
- Occasional exposure to typical manufacturing production physical hazards.
Benefits
Paid Time Off
- Vacation
- Sick Time
- 9 Holidays
- Bereavement
- Veteran’s Day (if qualified)
Other Benefits
- Discretionary Annual Bonus
- Jeans on Fridays
- On-site No-Cost Fitness Center
Insurance
- Life Insurance
- Flexible Spending Accounts
- Medical
- Dental
- Vision
- Long-Term Disability
- Employee Assistance Program
Retirement
- 401(k) Plan
- Safe Harbor 401(k) Plan
Electrical Power Products, Inc. (EP2) is an equal opportunity employer committed to diversity. EP2 prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EP2 conforms to the spirit as well as to the letter of all applicable laws and regulations.